Shipping policy
At Drowse Home, we ship worldwide — and shipping is always free. No minimum order, no hidden handling fees, no surprise charges at checkout, and no customs fees on delivery. We cover import duties and taxes ourselves, wherever you are.
Below you'll find everything you need to know about how and when your order arrives.
Free Worldwide Shipping
Every Drowse Home order ships free, to every country we serve. There is no minimum spend required.
Order Processing
Once you place your order, our team begins processing it within 1–3 business days. During this window we verify your order details, prepare your items, and hand your parcel to our shipping partner.
You will receive your tracking number by email within 3 business days of placing your order.
If you have not received tracking information after 3 business days, please check your spam or promotions folder first, then contact us at help@drowsehome.com and we will resolve it immediately.
Delivery Times
Standard delivery: 7–15 business days from the date your order ships.
Business days are Monday through Friday and do not include weekends or public holidays. This means a 7–15 business day window typically corresponds to approximately 2–3 calendar weeks.
Delivery times are estimates provided by our carriers, not guarantees.
Exceptional Delays
In rare cases, delivery may extend to up to 30 business days. This can happen due to:
- Customs inspection or clearance procedures in your country
- Peak seasonal volume (Black Friday, Christmas, Lunar New Year)
- Severe weather, natural events, or carrier network disruptions
- Incomplete or incorrect delivery addresses
- Local postal service delays in your region
We consider an order officially delayed only after 30 business days have passed from the shipping date. If your order has not arrived by then, contact us at help@drowsehome.com and we will either reship your order or issue a full refund, at your choice.
Tracking Your Order
Your tracking number will be sent to the email address you provided at checkout.
Please note that tracking information can take 2–5 business days to display its first scan event after being issued. This is normal and does not mean your parcel is lost — it simply means the carrier has not yet registered the package in its system.
For international orders, tracking may briefly go quiet while the parcel transits between carrier networks or clears customs. This is expected and updates will resume.
Customs, Duties and Import Taxes — Covered by Us
The price you see at checkout is the price you pay. Nothing more.
Drowse Home covers all import duties, customs charges, and applicable import taxes on your order. You will never be asked to pay a fee to the carrier or to your local customs office in order to receive your parcel.
We ship on a Delivered Duty Paid (DDP) basis, which means these charges are settled by us before your parcel reaches you.
If you are ever contacted by a carrier or customs authority requesting payment on a Drowse Home order, do not pay it — forward the notice to help@drowsehome.com and we will resolve it directly with the carrier. If you have already paid such a charge, send us the receipt and we will reimburse you in full.
If a parcel is refused at delivery or returned to us undelivered, please see the Delivery Address Accuracy section below.
Delivery Address Accuracy
Please double-check your shipping address at checkout. We are not able to redirect a parcel once it has left our facility.
If a parcel is returned to us because of an incorrect, incomplete, or undeliverable address, or because delivery was refused by the recipient, we will contact you to arrange reshipment. Reshipment in these cases may incur an additional shipping charge, as the original duties and carrier costs have already been paid on your behalf.
If you notice a mistake in your address, email us at help@drowsehome.com within 12 hours of ordering and we will do our best to correct it before dispatch.
Multiple Item Orders
Orders containing more than one item may be shipped in separate parcels arriving on different days. If this applies to your order, you will receive a separate tracking number for each parcel. You are never charged extra for split shipments.
Lost, Stolen or Undelivered Parcels
If your tracking shows a parcel as delivered but you have not received it, please:
- Check with neighbours, building reception, or your mailroom
- Look for a carrier notice card or safe-place delivery photo
- Allow 48 hours — parcels occasionally scan as delivered slightly early
If the parcel still does not appear, contact us at help@drowsehome.com within 7 days of the delivery scan and we will open an investigation with the carrier.
Parcels confirmed lost in transit will be reshipped or refunded in full.
Countries We Do Not Ship To
We ship to most countries worldwide. However, we are unable to deliver to a small number of destinations due to carrier restrictions or trade regulations. If your country is not available at checkout, unfortunately we cannot ship there at this time.
Questions?
Our support team is here to help.
Email: help@drowsehome.com Response time: within 24 hours, Monday to Friday
Drowse Home - GS ECOM LLC